Is Your Appointment Scheduler Boosting Customer Satisfaction?
Do you struggle with customer satisfaction rates? Consider how you currently schedule appointments and if you use an appointment scheduler.
The right scheduling tool can simplify the booking process to save time for you and your customers. Then, you can make the most of your time working with people.
Read on to learn what to look for in an appointment management system.
If you schedule appointments over the phone or through an email thread, you may struggle to book people. In the case of a phone call, customers have to call you during your business hours. Someone then has to be available to pick up the phone and schedule.
When you use email to schedule appointments, you can send emails at any time. However, you have to wait for your customers to get back to you. You may have to offer multiple appointment times, but those times may not work.
Using an appointment scheduler can solve both of those problems. The scheduler can work at any time, so your customers can book their visit even when you're off of work. And you don't have to have the back and forth of an email thread.
Utilize Preference Settings
When you set up an appointment scheduler, you should choose settings to help increase customer satisfaction. You can set the scheduler to include your working hours so that people can't book appointments when you aren't available.
Then, you can avoid double-booking yourself and having to cancel or move one of the appointments. You also don't have to worry about suggesting times only to have a customer not be able to come in. Your customers can look for times that work for them.
If you have multiple providers or locations, you can also set different schedules for each. That way, customers can schedule an appointment with the person of facility they want, and you can adapt the schedule as your business changes.
Custom to Your Business
Some appointment booking tools take a one-size-fits-all approach. They may only have a few options when it comes to scheduling visits with your customers, and you might not be able to customize the program.
However, customizing your appointment scheduler can help increase customer satisfaction. You can consider how long the appointments are and if you need your customers to bring any specific things.
That way, you can streamline the appointment when your customer does arrive. You won't have to waste time asking certain questions or going over something that you can cover in your appointment scheduler.
Be More Convenient
If you have a lot of customers who work the same hours you do, it can be hard for them to schedule their next visit. They may need to step away from their desk or take time away from their lunch break.
But with an appointment scheduler, your customers can book an appointment when they're free. If they're up early before work, they can get on their computer and schedule their next visit. And if they stay up late, they can do it then, as well.
Customers can also book appointments on the weekends or holidays when you may not be at work. They don't have to rely on your business hours just to book a time with you or one of your employees. Plus, they can book an appointment from anywhere.
Make Things Flow
Using an appointment scheduler can also make the customer experience flow more smoothly. Customers don't have to call and wait on hold for a long time before they can schedule an appointment.
As long as they have an internet connection, they can book their next visit in a few minutes. They can then print the confirmation page, or you can automatically send a confirmation email.
When someone arrives for an appointment, they can use that confirmation to check-in online or in-person. They won't have to wait in a line to check-in, and your employees won't have to stop their work to check someone in.
Make the Most of Appointments
If you offer recurring visits, such as tutoring sessions, you can save time during your meetings or visits. When the appointment is over, you can have the customer book their next session online without taking up time.
Then, you can spend the entire meeting focusing on the lesson or giving advice to your customer. You won't have to cut the visit short just to schedule the next time you will meet.
And if someone needs to reschedule, you also won't have to waste time doing that. They can simply choose a different time when they book their next appointment.
Provide Better Customer Service
Customer service is an essential part of any successful business. You and your employees can focus on answering more important questions about your business when someone calls or goes in-person.
Instead of having to spend time scheduling appointments, you can answer questions about billing, services, and any other issues customers may have when using your business. Then, you can make sure your customers get the best service possible.
If someone does have a question about scheduling, you can refer them to your website. When you have a lot of customers, switching to appointment software can make a huge difference.
Easy to Use
The right appointment scheduler is also easy to use, which can help with customer satisfaction. Your customers can book their appointments and check-in without having to wait in line or talk to anyone.
That way, people don't have to show up to their appointments early enough to check-in. Instead, they can walk in, and you can know that your next customer is ready when you're supposed to begin.
You can also use the scheduler to track appointments and manage your schedule. You can filter for different locations or providers, so you can see what each schedule looks like.
While ease of use is important for your customers, you should also be able to use the software. That way, you don't have to spend time solving issues, so you can focus on customer satisfaction.
Send Automatic Reminders
Another great way to improve customer satisfaction is to get people to show up for their appointments. One of the easiest ways to do that is to send regular reminders.
A good appointment scheduler can allow you to send these reminders automatically, so you don't have to do anything. All you need to do is show up to the appointment.
You can choose to send text messages or email reminders, so you can make sure your customers will get the message.
Convert Leads to Customers
As the internet becomes more and more popular, people may not drive around town to find local businesses. They may do a Google search to find businesses that offer the services they need.
If you already have an online presence, you can use an online appointment scheduler to get visitors to book you. You can include a link to your scheduling tool on your website and social media to make booking you quick and easy.
The fewer steps people have to take, the more likely you can convert them to customers. If they have to fill out a contact form and wait for you to get back to them, they may leave your website and look for someone else.
Grow Your Email List
The right appointment scheduler can connect to your email marketing provider to help you grow your mailing list. Whenever someone books an appointment with you, you can add them to your list.
Then, you can send regular newsletters with updates on your business. If you offer a sale, you can promote it to the people on your list, and you may get people to come back for another visit.
Your email list is an excellent marketing tool because it contains people who want to work with you. You don't have to worry about promoting your business to the wrong people. Instead, you can build long-term relationships with your current customers.
Focus Your Marketing
Another benefit of an appointment scheduler is the ability to look at reports. You can see how many people book appointments for certain days, times, or services.
If you know that information, you can use it to your advantage when marketing your business. Perhaps most of your customers book your test prep tutoring services, but not many book math or science tutoring.
When promoting your business, you can focus on being a test prep tutor. Then, you can target parents and students who are preparing for major tests instead of trying to market your business to all students and parents.
Using an Appointment Scheduler
The right appointment scheduler can help with customer satisfaction and make things easier for you and your employees. Whether you run a tutoring business or a day spa, consider how the right appointment scheduling tool can help.
Then, you can give the best customer experience possible to encourage repeat appointments and grow your business. And you don't even need to spend any extra time on it.
Do you need a new appointment scheduler? Check out our scheduling software to see if it's right for you.